Terms

The website

Browsing this site does not create a contract and does not start a hosting service. The site has no accounts and no checkout. Content on the site belongs to Ultreme Limited unless we say otherwise. You may not copy it for your own commercial use without permission. The site is provided as available. We do not promise that it will be uninterrupted or free of errors. How we handle personal data is in the privacy notice. What the site stores on a device is in the cookie policy.

Services

Ultreme supplies web infrastructure and digital consulting. A service starts when both sides have agreed the scope, the fee, and the term in writing. We do what that writing says. Work outside it is a new request, and we do it only if we agree, usually at an additional charge.

Unmanaged servers

An unmanaged server is a physical or virtual machine we provide for you to administer. Unless the order says otherwise:

• You are responsible for the operating system, applications, accounts, firewall, patches, monitoring, malware, and backups.
• You are responsible for the content stored on the server and for making sure that content and its use are lawful.
• We provide the server and the network access described in the order. We do not log in, patch, or inspect the contents as a matter of course.
• If the server is lost, corrupted, or compromised, recovery of your data is your responsibility, unless a written backup service says we hold a copy.

Basic managed hosting

Basic managed hosting covers only the tasks named in the written order. Those tasks are typically: applying agreed software updates, checking that the named service responds, and taking the backups described in the order. It is not a full IT department, a security operations service, or a promise to fix anything that is not listed.

• You remain responsible for your content, your users, your passwords, and the lawfulness of what you publish.
• We are not responsible for faults in software you chose, or for changes you or a third party make.
• A backup is only as described in the order. If the order does not name a backup, there is no backup.
• Anything beyond the list, including incident response, rebuilds, and new features, is extra work and needs a fresh agreement.

Your use of a server

You will not use a service, and you will not allow anyone else to use it, to break the law, to send spam, to host or distribute malware, to attack another system, to infringe someone else's rights, or to overload the network. You will keep credentials confidential and tell us promptly if you believe an account or server has been compromised.

We may suspend or disconnect a service if we reasonably believe these rules are being broken, if fees are overdue, or if a court or regulator requires it. Where we reasonably can, we will tell you first and keep the suspension no wider than the problem.

Fees and ending the service

Fees, billing period, and notice to cancel are those in the written order. If the order is silent, either side may end a monthly service on 30 days' written notice, and fees already due stay due. We may end or suspend a service immediately for a serious breach that you do not fix within 7 days of a written notice, or immediately where the breach cannot be fixed. On ending, we will delete or return customer data as the order describes. If it does not describe that, we delete hosted data within 30 days unless the law requires us to keep it.

Liability

We provide services with reasonable care and skill. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that the law of England and Wales does not allow us to limit.

Subject to that, we are not liable for loss of profit, revenue, business, goodwill, or anticipated savings, or for indirect or consequential loss. We are not liable for loss of data on an unmanaged server, or where a backup was not part of the written order.

Subject to that, our total liability arising out of a service in any 12 month period is limited to the fees you paid us for that service during that period. If you paid no fees, the limit is £100.

We do not promise a particular uptime, response time, or recovery point unless a written service level says so. A service level, if any, is the sole remedy for a failure to meet it.

Law

These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction. Last updated 2 October 2026.